Safe-t.net reserves the right to charge a renewing customers credit card or checking card up to 10 days in advance of their renewal date (Anniversary date).

If a customers credit card is declined  Safe-t.net will notify the customer by email.  It is the customers responsibility to notify Safe-t.net's accounting department if there are any changes in phone numbers and/or addresses, changes in credit card numbers, and/or changes in expiration dates.   Safe-t.net will give the declined account up to 5 business days to respond.  If there is no response within 5 business days of notification, the customers access to the internet will be blocked.   Safe-t.net will continue to submit the declined credit card for 10 days after the original declined date.  If the card isn't accepted within 10 days of the initial declined date, the account will be blocked from the users access.  The total amount owed must be paid before the account can be unblocked.   Safe-t.net reserves the right to block any unpaid account on these grounds.   Safe-t.net will not be held liable to pay or credit any unused time as a result of this blocking.

If a customer who pays by check doesn't pay their invoice on time, the account will be blocked from the user's access.  The same blocking rules apply as stated above for credit card customers.

If a customer pays by check,  Safe-t.net must receive an initial check before sending out invoices. All invoices will be sent out 10 days prior to the customer's anniversary date.  It is the customers responsibility to pay by the due date stated on the invoice (No "Leeway Time" is given if the check is late).  If a check bounces, Safe-t.net reserves the right to charge that account any fess incurred as a result.

A $25 fee will be charged to any customer who breaks a 6 month or yearly contract.  This included any and all customers who sign on with  Safe-t.net starting  8/9/99. If a customer decides to pay 6 months in advance or  1 year in advance of service, that customer agrees and acknowledges this $25 fee for breaking the contract before the renewal of the anniversary date.

When a customer chooses a quarterly, semi-annual or yearly package, that same package will be charged again when the time limit is expired.  For example, if a customer chooses a semi-annual package on 6/1/2001 by credit card, on  12/1/2001 the customer will be charged for a semi-annual package, unless otherwise notified by the customer.

Safe-t.net is an internet service provider, therefore Safe-t.net will communicate any changes in pricing through email and/or create a link on Safe-t.net's homepage for customers to view.  It is the customers responsibility to ensure their email functions and to contact our technical support department if it doesn't, or to call our technical support department with an alternative email address if you have chosen to not use your safe-t.net email account.  It is also the customers responsibility to read any email sent by Safe-t.net's staff and to respond as necessary.

Safe-t.net will not issue "Partial Credits", pro-rations or full monetary refunds for lack of use of our product, or for canceling before the accounts anniversary date.  Cancellations must be made in writing and must include a username and reason as well as the account holder's signature.  The cancellation letter may be mailed to 101 East Gambier Street Mt. Vernon, Ohio 43050 or may be faxed to (740)397-4164.  Cancellations will always take effect on the account's anniversary date.  It is the customers responsibility to contact Safe-t.net's accounting department as soon as they wish to cancel.  Any costs accrued as a result of the customers neglecting to contact Safe-t.net's accounting department will not be refunded.

Any requests for credits from a customer paying by credit card may take up to 30 days to process.  Invoicing customers requesting credit may take up to 14 business days to process.

Service credits can not be exchanged for cash value.

Safe-t.net can not credit any card for used service in exchange for charging a different credit card in the same billing period (I.E. After your Discover card has been charged for one month's service, that service charge can not be credited and then charged to a different card).

Safe-t.net customers are responsible for long distance charges accrued by computers due to consumer negligence (Not contacting their phone company to ensure that the phone number is local).   Please note that, depending on the numbers you choose, your location, and your calling plan, you may incur long distance or toll charges in excess of your local service charges on your telephone bill. To find out whether or not you will incur any charges, and if so, the amounts of such charges, please contact your local telephone company.

Safe-t.net can Not guarantee that all viruses will be detected or cleaned from your email.  You are responsible for any damages caused by your decision to download email or attachments.

Any extra charges will not be added to the account unless the customer is contacted by email.

Referrals will be issued only if the customer referred stays with  Safe-t.net for a period of 60 days or longer.